What information do we collect?
We collect information from you when you register on our site, subscribe to our newsletter or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
; To personalize your experience
(your information helps us to better respond to your individual needs)
; To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)
; To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)
; To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
; To send periodic emails
The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
Childrens Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
This policy was last modified on 03/08/2013
1651 US Highway 90 West
Castroville, TX 78009
What's a cookie?
We try to give you an advanced and user-friendly website in accordance with your wants and needs. To achieve this, our website uses the following types of cookies:
- Technical cookies: We use technical cookies to show you our website. These technical cookies are absolutely necessary for our website to function properly.
- Functional cookies: We also use functional cookies to remember your preferences and help you use our website efficiently and effectively.
- Analytics cookies: We use these cookies to gain insight into how you use the website, to find out what works and what doesn’t, to optimize and improve our website, and to make sure we continue to be interesting and relevant. The data we gather includes which webpages you've viewed, which referring/exit pages you've entered and left from, which platform type you've used, date and time stamp information, and details like the number of times you click on a given page, your mouse movements, scrolling activity, and the text you type while using our website. These analytic cookies may collect personal information.
How long do our cookies stay active?
The cookies we use have varying lifespans, depending on the purpose for which the cookie is used. The maximum lifespan we set on some is five years from your last visit to our website. You can erase all cookies from your browser anytime you want.
Do we use third-party cookies?
How can you manage your cookie preferences?
Using your browser settings in, for example, Internet Explorer, Safari, Firefox or Chrome, you can set which cookies to accept and which to reject. Where you find these settings depends on which browser you use. You can go to the "Help" function in your browser to locate the settings you need.
What security procedures do we have in place to safeguard your personal information?
We use appropriate business systems and procedures to protect and safeguard any personal information given to us. We also use security procedures and technical and physical restrictions for accessing and using the personal information on our servers. Only authorized personnel are allowed to access personal information in the course of their work.
Access to Information
How can you control the personal information you have given to us?
You have the right to review the personal information we keep about you. You can request an overview of your personal information by emailing us at firstname.lastname@example.org. Please write “Request personal information” in the subject line of your email.
Keep your personal information accurate and up to date. If the personal information we have about you is incorrect, out-of-date, or not relevant anymore for the purposes collected, we will update or remove it at your request. We request that you contact email@example.com. We'll respond to your request within 30 days. However, we may need to retain certain information, for example, for legal or administrative purposes, like record keeping or to detect fraudulent activities.
Hotel Alsace controls the processing of personal information collected from the website and by the cookies. Hotel Alsace at 1651 US Highway 90 West, Castroville, TX 78009, United States of America. If you have any suggestions, requests or comments about privacy, personal information, cookies, and how we handle personal information, you can send an email to firstname.lastname@example.org.
Booking.com: We have teamed up with Booking.com B.V., located at Herengracht 597, 1017 CE Amsterdam, the Netherlands (www.booking.com) (hereafter Booking.com) to offer you our online reservation services. Even though we provide the content to this website, and you make a reservation directly with us, the reservations are processed through Booking.com. The information you enter into this website will therefore also be shared with Booking.com. This may include personal information such as your name, your contact details, your payment details, the names of guests traveling with you, and any preferences you specified when making a booking. Booking.com will send you a confirmation email, a pre-arrival email, and provide you with information about the area and the hotel. Booking.com will also provide you with international customer service 24/7 from its local offices in more than 20 languages. Sharing your details with Booking.com's global customer service staff allows them to respond when you need assistance.
Communication through Booking.com
Booking.com will offer you various means to communicate with us about your reservation through Booking.com. You can contact Booking.com with questions about your reservation from the My Booking Page, the Booking.com app, and using other channels that Booking.com may make available. Booking.com may access such communications and may use automated systems to review, scan, and analyze communications for security purposes; fraud prevention; compliance with legal and regulatory requirements; investigations of potential misconduct; product development and improvement; research; customer engagement, including to provide you with information and offers that they believe may be of interest to you; and customer or technical support. They reserve the right to block the delivery of or review communications that they, in their sole discretion, believe may contain malicious content, spam, or may pose a risk to you, us, Booking.com, or others. Note, all communications sent or received using Booking.com communication tools will be received and stored by Booking.com.